FAQ
WILL I ALWAYS HAVE THE SAME WALKER?
Yes, you will have the same walker consistently. If your walker is sick or out of town you will have a back up walker instead.
Generally speaking our walkers stay with us (and you) for years, however if we need to change your walker for any reason we will discuss it with you first.
CAN I CHANGE MY SCHEDULE WEEKLY?
We have a requirement of two reoccurring (same days/times) walks per week. We have this minimum so that we can create a schedule for our walkers which allows them to be walkers long term.
You can always request walks on different days and we can try to get you in but we cannot guarantee availability.
Please put in new walk requests with at least 2 business days notice.
WILL MY DOG BE WALKED WITH OTHER DOGS?
No. With the exception of Hike Days, we do one on one walks only. If you have two dogs then we can walk them together unless you prefer them separate.
If you know another dog in the neighborhood and you want them to be walked together then we can arrange "buddy walks"
WILL MY DOG BE LET OFF LEASH?
We do not currently have any off leash options.
HOW DO I REACH YOU OR MY WALKER?
If you respond to one of the text/emails you receive then it goes to us both. This is the best way to contact us so that we can track schedule changes, or if there is anything we need to do to update your account.
If there is an emergency or you need to talk on the phone, give me a call/text at (310)569-3923
HOW DO I REQUEST NEW WALKS?
You can request a walk on your time to pet profile. This is also the best place to cancel walks or request schedule changes.
WHAT ARE TIME WINDOWS AND WHY?
We require that our walks be done in time windows because our walkers can vary but we can try our best to be accommodating.
If you have a puppy we will do a shorter time window for the first 6-9 months. Our minimum is 1 hour.
If you need to know when we will arrive then we can either send a message with eta the night before or when your walker is on their way.
Our standard windows are: 9-12, 11-2, 12-3, 2-5.
PRICES AND EXTRA CHARGES?
Our up to date prices will be on our walk page Click Here.
We charge extra for weekend and holiday walks. You will receive an email one week before any upcoming holidays so that you have time to cancel.
CANCELLATION POLICY
If you cancel before 48 hours we do not charge. If you cancel within 48 hours of the start of your window we charge the full price of the walk since we held your slot (and often turned down other clients)
If you know you will not need walks moving forward due to something you have notice about (like moving) we do ask for two weeks of notice so that we can look for another client for your walker. If we do not get two weeks notice, we charge the full price of your walk. If you do not have notice and need to pause walks (laid off, medical issues, etc) then we do not do this. We just ask for notice if you have it!
We totally understand that clients travel, or wont need walks because they are home! We do just have a maximum cancellation of eight weeks (two months) of walks to hold your walk slot.
ARE YOU INSURED?
Yes! All of our walkers are insured, bonded, and background checked for additional piece of mind.
Apply Today
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