FAQ 

Yes, you will have the same walker consistently.  If your walker is sick or out of town you will have a back up walker instead. 

Generally speaking our walkers stay with us (and you) for years, however if we need to change your walker for any reason we will discuss it with you first.

​

​

We have a requirement of two reoccurring (same days/times) walks per week.  We have this minimum so that we can create a schedule for our walkers which allows them to be walkers long term.  

You can always request walks on different days and we can try to get you in but we cannot guarantee availability.  

Please put in new walk requests with at least 2 business days notice.

No.  With the exception of Hike Days, we do one on one walks only.  If you have two dogs then we can walk them together unless you prefer them separate.

​

​

If you know another dog in the neighborhood and you want them to be walked together then we can arrange "buddy walks"

We do typically require a meet and greet so that we get all your dogs info and can see where you keep their supplies.  That being said, if your dog is super easy and access is also straight forward then we can sometimes make an exception.  If that is the case for you, still more forward with the meet and greet form or email info@gmail.com

​

Yes!  We do not charge for the meet and greet.

​

​​

​

​

​

​

Yes! This covers vet bills if there was ever an incident while your walker was out with your dog, and includes key insurance.  This is should not be needed, but helps mitigated any "what if" concerns. All of our walkers are insured, bonded, and background checked for additional piece of mind.

We do not currently have any off leash options.

​

​

​

​

​

​

​

​

​

We require that our walks be done in time windows because our walkers can vary but we can try our best to be accommodating. 

If you have a puppy we will do a shorter time window for the first 6-9 months.  Our minimum is 1 hour.

If you need to know when we will arrive then we can either send a message with eta the night before or when your walker is on their way.

​

Our standard windows are: 9-12, 11-2, 12-3, 2-5.

We only offer dog sittings for our reoccurring dog walk clients.  Our availability is limited so it is a service that we reserve for our dog walk clients.

​​

​​

​

​

​

​

​

​

​

​

​

​

Your walker will arrive in your time window.  If your dog is a little bit more shy and it takes a while for them to get used to knew people, then on the first couple walks they may take extra time getting them comfortable and harnessed up then spend the remainder of the time our out on their walk. 

Our goal is to walk your pup how you walk them.  For some people that means letting your pup sniff endlessly throughout the walk, and for others it means loose leash walking or trying to get as much exercise as possible! 

After each walk you receive a picture, GPS, and if your pup went to the bathroom or not.  

​

As animal lovers, we know that dogs are not all alike!  
We are happy to work with dogs that are shy or a little aggressive at first.  Depending on the severity we have multiple action plans.  We can discuss this more via email/phone before the meet and greet so that we also meet them in the best location for them.  That being said, we do not accept dogs that have bitten a person unless they have completed a training program the incident and they no longer show signs of aggression toward people.

​​

We do one on one walks so we are a great choice for dogs that are aggressive with other dogs!

​

Our up to date prices will be on our walk page Click Here.

We charge extra for weekend and holiday walks.  You will receive an email one week before any upcoming holidays so that you have time to cancel.

​

If we have to pay for parking in your neighborhood parking reimbursement will be added to your invoice.  We do our best to find free parking though!

​

​

​​

Most of us city dwellers do not have parking and so we totally understand if you do not have any available!  That being said, if the walker does need to pay for parking then reimbursement will be added to your invoice.  We will always look for free parking first but a few neighborhoods it is not available.  You could also check to see if your building has guest parking that would be available to us.

If you respond to one of the text/emails you receive then it goes to us both.  This is the best way to contact us so that we can track schedule changes, or if there is anything we need to do to update your account. 

If there is an emergency or you need to talk on the phone, give me a call/text at (310)569-3923

​​

​​

​

You can request a walk on your time to pet profile.  This is also the best place to cancel walks or request schedule changes.

​

​

​​

​

​

​​

​

​

Submit a "change" or "cancellation" request on your time to pet account. If you cancel before 48 hours we do not charge.  If you cancel within 48 hours of the start of your window we charge the full price of the walk since we held your slot (and often turned down other clients)

We totally understand that clients travel, or wont need walks because they are home!  We do just have a maximum cancellation of eight weeks (two months) of walks to hold your walk slot.

If you know you will not need walks moving forward due to something you have notice about (like moving) we do ask for two weeks of notice so that we can look for another client for your walker.  If we do not get two weeks notice, we charge the full price of your walk. If you do not have notice and need to pause walks (laid off, medical issues, etc) then we do not do this.  We just ask for notice if you have it!